The Thymes Limited is not as big as J&J, but they're certainly not small and are a little more bold when it comes to competitor Research & Development. (You typically see their bath & body products at places such as K-Mart, Walmart, Target, specialty boutiques... ) They first came to our site by googleing "essential oil wipes" and landed on our Essential Oils and Aromatherapy page. From there, they explored further and they too returned later - having bookmarked our site. However, they weren't satisfied simply reading about our products - they wanted to actually smell, feel and experience them...
So within a couple of weeks, we receive an on-line order from Madam X for a 15 ct pack of Action Wipes, which sell for $9.50. For shipping she chose UPS Ground, which was a little over $10.00 and would have taken 4-5 days to deliver. So as I typically do when ever someone chooses UPS and I know U.S. Mail will be more cost effective and quicker delivery, I immediately sent her an email and asked if she would prefer U.S. Mail. Offering to make up the cost difference by sending an extra pack of wipes. She wrote back and agreed to the U.S. Mail, but asked for a refund of the difference.
Through out this exchange, I had not paid attention to her email address - until she asked for a refund. Now typically, most buyers choose the extra pack as it's a really awesome deal - so I check out the email address and find that the extension is firstname.lastname@example.org. I then check the delivery address and guess what? It's The Thymes Limited headquarters in Minnesota. Now COME on...I'm not a genius, but I'm not stupid either. (However, I do know women with extremely high IQs, but they're still stupid. I call them "stupid smart women" (SSW).) Do you really think I can't figure out what they are up to?? Of course they're in the process of developing their own wet wipes!
Needless to say, I refunded her the money - all of it, including the pay pal fees and advised I could not put my heart into delivering my baby into their hands for R&D purposes. I know they'll find a way around me if they're really interested, but let them work harder at it! What would you have done??